Careers · Operations Coordinator
Keep the day full.
One coordinator keeps a set of crews across several businesses full, confirmed, and moving, and untangles whatever the day throws at them.
Fully remote. We hire in Tennessee and North Carolina at the moment.
The job
The next two days, full and confirmed.
That is the whole job. Everything below is how it gets done.
- Keep the next two days full and confirmed.The heartbeat of the job. Confirm tomorrow and the day after, and fill any gap you find. An empty or unconfirmed day is lost revenue for the owner, and the one thing we exist to prevent.
- Answer the phone and the inbox.Booking questions, reschedules, can you fit me in, where is my crew. You answer first, keep it warm, and never let a message sit.
- Rebuild the day when it breaks.A staff member calls out at 7am. A vehicle goes down mid route. You reshuffle the day so it still works for the client, the staff, and the route.
- Make next day check-in calls.Every new client gets a call after their first visit. It is how a problem gets caught early, and how the rebook gets locked in.
- Keep staff and clients in the loop.Running late, running early, a cancellation to backfill. You are the connective tissue between the crew and the customer.
Who does well here
You have done this job before, with different nouns.
Dispatch at a home services company. The front desk at a vet or a dental practice. A salon coordinator running a multi stylist book. You do not need to know the trade; we teach that in your first week. These are the seven things the interview is about.
- Ran a bookYou kept a schedule full for other people, under interruption, for two years or more at one place, and you owned it rather than sat at it. This one is required.
- Problem-solverThe core of the job is untangling the day’s messes: cancels, reschedules, callouts, tough jobs, tough customers. You should like that part.
- RelentlessYou have followed up on one thing more than three times. An empty slot is something you go and fill, and a complaint is something you handle the minute it lands.
- Comfortable in the grayEvery business does some things differently, and no written rule covers the whole day. You decide, move, and check afterwards.
- Confidence and communicationYou can tell a client the slot is gone, or the price is the price, and keep them. You sound like someone a worried client would trust.
- Superhuman multitaskingA full route board, a full inbox, and a phone that keeps ringing. You have a real system, and you triage by impact without freezing.
- Multiplied by AIYou already use AI for real work. You can say what you asked it to do last week, what it got wrong, and what you changed. Here you will use it every day, and read what it wrote before a client does.
The hard parts
Said plainly, before you apply.
We say all of this on every call, including the ones going well. Better to read it now than to find it out in your first week.
- It is a computer job.Crews in the field, you at a laptop. A second screen, several programs open at once, spreadsheets, and typing all day.
- You work beside AI all day.AI picks up after hours and drafts most of the replies, and we expect you to use it for your own work. If that is not how you like to work, this will be a frustrating job.
- You are remote and mostly alone.No front desk, no one at the next chair. Help is a message away, not a shoulder tap.
- Several businesses at once.They do not all work the same way. Appointment windows, paperwork, discounts, how involved the owner is. You will not have memorized them in your first month.
- The day fights back.Callouts, breakdowns, two hour jobs booked into one hour slots, angry customers. That is not the bad version of the job. That is the job.
- Evenings and weekends are part of it.The businesses run seven days a week, and the team covers the whole day. Expect your shifts to include some evenings or weekend days.
- Hourly, with health insurance.Pay is set at hire. We pay half of your own premium, and family members can be added at your cost.
- The first two weeks are a lot.New software, new businesses, new clients, and the trade itself, all at once.
The question we ask at the end of every callWhat would make you decide in the first month that this was not for you? If you have an honest answer, you have pictured yourself doing the work.
How hiring works
Five steps. Nothing to study for.
- ApplyA short application: the schedule you ran, how many people were on it, the software you used.
- The skills checkAbout twenty minutes, on a computer, right after you apply. Download a file, read a spreadsheet, write to a client. Nothing to study for. Everyone takes it.
- The callTwenty five to thirty five minutes on the seven qualities above, and then the hard parts again, out loud.
- The referenceOne former manager, one question: when something was not done, were you the person who chased it, or the person who waited to be asked?
- The paid working sessionTwo hours, paid at the offered rate, on a shared screen, working a real queue beside one of our coordinators. Nothing goes to a customer without a nod.
If this sounds like you.
Apply, take the check when you have a clear twenty minutes, and we will be straight with you about whether it fits.