For residential cleaning companies
The general manager your cleaning company never had.
We answer the phone, quote it, book it, and put the day back together when a cleaner calls out. You run the company.
No contract. Month to month, either of us can end it on notice, no penalty.
One Tuesday, twice
None of it is an emergency.
That is why it never gets fixed. Here is the same day, with and without us.
On youA cleaner calls out. You rebuild the morning from the driveway and call every client yourself.
On PillarWe see it first. By 7:15 the day is rebuilt and every client has heard from a person.
On youThe phone rings mid job. Voicemail. They book with whoever picked up.
On PillarAnswered on the second ring, quoted from your prices, booked into the software you already run.
On youThree people asked for a quote yesterday. Two already booked somebody else.
On PillarAll three got a number within minutes, and a follow up until each one booked or said no.
On youA deep clean runs an hour long. The next house is waiting and nobody told them.
On PillarThey got a text before they noticed. The rest of the route already moved.
On youA stranger wants a quote. You answer from bed, because if you do not, they are gone.
On PillarThe details are taken tonight. A person books them first thing. You are asleep.
What we run
Everything between the jobs.
- Calls answered and quotedEvenings and weekends too. From your prices, not a script.
- Jobs booked and confirmedIn the software you already use. Nothing new to learn.
- Callouts rebuiltThe day fixed, the clients told, before you have finished your coffee.
- Recurring slots kept fullThe biweekly that quietly stopped gets a call before the gap gets long.
- Quotes followed upUntil they book or say no. Nobody sits in your inbox for three days.
- The 9 PM messageTaken tonight. Booked in the morning.
The alternatives
You have looked at all of these.
Each one solves part of the day. None of them owns it.
| Capability | Answering serviceAnswering | AI in your softwareAI tool | Office managerOffice mgr | PillarPillar |
|---|---|---|---|---|
| Answers the phone | Yes | Yes | Partly | Yes |
| Quotes from your prices | No | Partly | Yes | Yes |
| Books it in your software | No | Partly | Yes | Yes |
| Rebuilds a callout day | No | No | Yes | Yes |
| Chases the client who stopped | No | No | Partly | Yes |
| Works evenings and weekends | Yes | Yes | No | Yes |
| Accountable for the result | No | No | Yes | Yes |
The line
It stays your company.
Handing over the phone is not handing over the business. The line goes in writing before anything starts.
Stays yours
- Hiring and firing
- What you pay your team
- Your pricing
- Your equipment and your brand
- The clients who only want you
What you get from us
- A stated coverage windowReal hours, written into the agreement, including how the phone is covered outside them.
- Defined decision rightsWhat we handle, what needs your say so, and the dollar figure between them. You set it.
- A named personOne person who knows your crews and your regulars. Not a ticket queue.
We work inside a decision limit and a spending limit you set. Anything past it comes to you first.
Who we are
We run this day already. Just not for cleaning yet.
We run the day for mobile pet grooming: ten locations, more than thirty vans. Same day, different trade. Recurring visits on a route, a schedule that collapses when one person calls out, a phone that rings while the owner is busy.
We have never run a cleaning company, and we are not going to pretend otherwise. Cleaning is next, and we are opening a small founding group to build it with.
- 30+vans run daily
- 10+locations
- 0cleaning case studies. Yet.
You would be working with these two. Both of them are on your first call, and one of them stays accountable for your account after it.
Brandon Hall
Systems
Builds the operations behind it. Every integration, every automation, and everything that has to work at 6am.
Rachel Mantooth
Operations
Runs the delivery. She has run this exact day, on real routes, for years, and she is the reason it works.
The founding group
Two or three operators. One system. Ninety days.
- Day 1AccessCredentials and the decision limits
- Week 2Phones forwardedWe start answering
- Week 3Fully answeringEvery call, every quote
- Day 60Graduate or stopAn honest look at the numbers
- Day 91Standard pricingThe rate you already signed
- Length
- Ninety days, then it converts to standard pricing. That rate is printed in the agreement you sign on day one.
- Exit
- Two weeks’ notice, either direction, no penalty.
- Price
- A reduced founding rate for the ninety days.
- Who we want
- Two or three operators whose day already works and who want it off their plate.
- You commit
- Access day one, phones forwarded by week two, thirty minutes a week, and permission to tell the story if it works.
Questions
What everybody asks first.
- Is a person answering, or a machine?
- Both, depending on the hour. Either way the quote comes from your price list and the booking lands in your system. We show you exactly how it works before you sign anything.
- What does it cost?
- Not settled for cleaning yet. The founding group is where it gets set, and both the founding rate and the rate after it are printed in the agreement you sign on day one.
- Do I have to change software?
- No. We work inside whatever you already run.
- What about the clients who only want me?
- They stay yours. You tell us which ones, and we route them straight through.
- What if it is not working?
- You leave. Two weeks, either direction, no penalty.
- Who actually does this?
- Brandon and Rachel and the team they run. Both of them are on your first call.
One twenty minute call.
What your week looks like, where the day breaks, what you would hand over first. If it is not a fit we will say so on the call.
No contract. Month to month, either of us can end it on notice, and there is no penalty for leaving.