Mobile pet grooming · running today
Every van full. Every call answered.
GroomingOps is our first trade: the front office for mobile grooming businesses. Ten locations and more than thirty vans run their day through it.
- 30+vans on the road
- 10+locations
- 2,000+calls a month, answered in seconds
One Tuesday, one van
Same day. Different owner.
Nothing on the left is an emergency. That is why it never gets fixed.
On the ownerA van will not start. The owner is in the driveway calling nine clients one at a time.
On GroomingOpsThe day is rebuilt by 8:15. All nine have heard from a person, and the groomer is on a route that works.
On the ownerA new caller with a goldendoodle. Voicemail, mid groom. They book with the next name on the list.
On GroomingOpsAnswered in seconds. Quoted from the price list. Booked for Tuesday.
On the ownerA regular is nine weeks out and nobody noticed. The coat is going to be a problem.
On GroomingOpsShe was called at six weeks and is on the book at seven.
On the ownerA matted coat runs an hour long. The next two clients are waiting and nobody told them.
On GroomingOpsBoth were texted before they noticed. The rest of the route already moved.
On the ownerA Facebook message asks for a price. The owner answers from bed, because if not, that dog is gone.
On GroomingOpsThe details are taken tonight. A person books it at 8 AM. The owner is asleep.
What it runs
The work between the grooms.
- Calls answered and quotedBreed, coat and size, priced from the owner’s own service list. Evenings and weekends too.
- Appointments booked and confirmedIn MoeGo, the system the business already runs on. Nothing new to learn.
- Callout days rebuiltGroomer out or van down, the schedule is rebuilt and every client is told.
- Every channel answeredText, Facebook, Google, the website form. One person answering all of it.
- Next-day check-in callsEvery new client, the day after their first groom, before a small problem becomes a lost client.
- Recurring visits kept fullReminders, rebooking, and the invoices nobody enjoys chasing.
The line
It stays your business.
Handing over the phone is not handing over the company. The line goes in writing before anything starts.
Stays yours
- Hiring and firing
- What you pay your groomers
- Your prices
- Your vans and your brand
- The clients who only want you
Lands on us
- The phoneAnswered, quoted, booked.
- The scheduleFull, confirmed, rebuilt when it breaks.
- The follow upCheck-ins, rebooks, the invoice that is still open.
- The 9 PM messageTaken tonight, booked in the morning.
GroomingOps has its own home.
Pricing, the full service list, the people, and a way to book a call all live there.